Account Manager (m/w/d)

Extraordinary creative projects need extraordinary organization, communication, and coordination. That’s where you come in. If you enjoy translating client-ese into creative-anian (and vice versa) then we’d love to hear from you.

Please note: We work a lot with german clients and fluent german-skills are necessary.

Salary range Mid-Level: 40-55k
Salary Range Senior: 55k-65k

Location: Ideally in Berlin or in Munich

Your Tasks

  • Client relationship building and nurturing: You’ll work directly with clients and make sure they’re satisfied.
    • Developing clear lines of communication and connection with the client to help the creative team deliver extraordinary work for them
    • This extends to aftersales communications, because we want them to tell the world how fantastic it is to work with CRU.
    • You are also responsible for potential upsells during the project and can negotiate yourself.
  • Client advocate: You will be tasked with deeply understanding the client’s wishes and goals
    • Translating the client’s goals to the creative team
    • Reviewing creative work to ensure that all deliverables are being met, and doing some basic quality assurance
  • Account Management: You will be responsible for keeping creative projects on task, wrangling creatives and herding clients along.
    • Creating (realistic) project plans and aligning our team’s talent with the client’s desires
    • Budgeting and keeping an eye on our creative capacities
    • Developing and maintaining project goals
  • Classic Project Management: You’ll also work as the intermediary between client and creative during important milestones along the project.
    • Briefing, and re-briefing according to what the client needs (or thinks they need)
    • Facilitating kick-offs and feedback rounds
    • Preparing for meetings and following up with the team afterwards
  • Collecting feedback: Actively seeking out feedback on projects before, during, and after
    • Helping to optimize our processes for both future clients, and internally
  • Mentorship: Offering guidance and advice for junior Account Managers on the team.

What we offer

  • A remarkable success story: CRU is a company on a mission to become the gold standard in branding, combining design & story
  • A kick-ass interdisciplinary team (also on projects) that’s out to deliver work of extraordinary quality
  • A sweet office in Friedrichstraße as well as flexible home office options
  • An open culture where you can be nerdy, happy, annoyed, playful, have problems, have a child... You can be yourself!
  • Respect and independence. We are all adults and we will treat you like one
  • Further Benefits: 30 days holidays, unlimited access to therapists & coaches through OpenUp, bAV, ÖPNV-Ticket/ market vouchers/Urbansportsclub

What you should bring to the table

  • You have 3+ years experience in project management for creative marketing teams, agency, or in-house design team environment.
  • You speak German and English fluently and are able to negotiate in both languages
  • Bachelor's degree in Marketing, Business or relevant field
  • Proven experience as a account manager or similar position
  • You can give clear advice to clients about their brand and communications within their respective industry.
  • You should also have a some experience with branding projects already and a big interest in brands and communication.
  • You can lead creative teams while also giving reasonable timing and feedback.
  • Can keep a holistic agency perspective and not only fight for your own projects, but also think of the agency as a whole.
  • You’re a curious person, stay calm in stress situations, have solution-oriented mind, and are confident in yourself and your own ideas and want to bring them to the table.

So what now?

Sounds good? Excellent! Just send as some information about yourself and your goals: Looking forward to meeting you